Privacy Policy

Where it is lawful and practicable to do so, you can choose not to identify yourself when interacting with us or to use a pseudonym. However, in most situations, we will need to collect some of your personal information.

We only collect personal information that is reasonably necessary for our business operations, to provide our platforms and services to users, and to comply with our legal and regulatory obligations (both within and outside Australia).

The types of personal information we collect will depend on who you are, and how and why you interact with us. We collect and hold personal information about users and prospective users of our platforms and services, job applicants, contractors, third party service providers, and our website visitors. This may include:

For users or prospective users of our platforms and services, and our website visitors:

• identity details (such as your name, age, date of birth, nationality, gender, and identity documents);
• contact details (such as email address, phone number, and address);
• account details (such as your username, password, and account preferences);
• financial information we require to provide you with our services (such as your banking information and credit card information);
• usage information, including interactions with our platforms, and gameplay activity and preferences (such as traffic to and from websites or platforms, statistics on page views, and standard web log information);
• device information (such as device ID, device type, computer and connection information, IP address, and browser type);
• location data (such as geo-location information);
• personal preferences on how you use our websites, platforms or services;
• any additional information relating to you that you provide to us directly or indirectly through your use of our website, platforms or services, or online presence or through other websites or accounts from which you permit us to collect information; and
• any other personal information you share with us that may be required to facilitate your dealings with us, including from our communications, customer support, your feedback, enquiries, and complaints.

For job applicants:

• identity and contact details (such as your name, date of birth, address, phone number and email address);
• professional and employment information, including employment history, qualifications, and academic records;
• residency status and working rights;
• information in relation to, or from, references provided by you;
• demographic information, if you choose to provide it in your resume/CV;
• banking and superannuation fund details for successful candidates;
• results from criminal record or other background checks conducted by third party service providers following the acceptance of any job offer; and
• any other personal information you share with us that may be required to facilitate recruitment or onboarding processes.

For individuals acting on behalf of third party service providers, and contractors:

• professional contact details; and
• records of our communications with you.

We also collect sensitive information, such as criminal record information for job applicants, with your consent and where required or authorised by law, for example, for pre-employment background checks.

We may collect your personal information either directly from you, or from third parties. We may collect personal information directly from you when you:

• email, telephone or engage in other correspondence with us;
• submit information on any of our websites or platforms, or share information with us from other social applications, services or websites;
• interact with our website, platforms or services; and
• share information in support of, or in relation to, your job application.

We endeavour to collect your personal information directly from you. However, in some circumstances we may collect your personal information from third parties. We only collect your personal information from a third party or a publicly available source if we have your prior consent, or when you would reasonably expect us to collect such personal information. This may include:

For users or prospective users of our platforms and services, and our website visitors:

• from third party services providers to facilitate the provision of our website, platforms and services to you;
• from cookies and analytics tools (see below for more detail); and
• from publicly available sources (such as from social media platforms, and credit and verification agencies).

For job applicants:

• from references that you provide or previous employers, in support of your application;
• from third parties service providers, such as background check providers and recruitment agencies; and
• from academic and training organisations, if required to verify information that you have submitted in support of your application.

The Privacy Act contains certain exemptions in relation to certain acts undertaken in relation to employee records and by related bodies corporate. Where appropriate we make use of relevant exemptions in the Privacy Act.

We may collect certain information about you when you use and access our websites to improve your experience and navigation, and to understand your browsing activities.

We may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, browser type, operating system, and your IP address.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. A cookie is a small text file that our website places on your device to store information and to help us recognise you. We use persistent cookies (which remain on your device after you close your browser) to speed up your future visits, and session cookies (which are deleted when you close your browser) to manage the presentation of information on our website.

You can disable cookies through your internet browser’s settings at any time, but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it may be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Policy.

We may collect, hold and use and disclose your personal information to:

• enable you to access and use our website, platforms and services;
• create and manage user accounts;
• conduct ‘know your customer’ (KYC) checks, and verify your identity, process payments, and provide customer support;
• operate, protect, improve and optimise our website, platforms and services, business operations and our users’ experience;
• provide support to our related bodies corporate and their operations as a service provider;
• combine and aggregate information for statistical, reporting and research purposes;
• better understand you, your needs, your behaviours and how you interact with us, so we can personalise your experience, engage in product and service research and development, and develop our business strategy;
• send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• send you marketing and promotional messages and other information that may be of interest to you, including in relation to our platforms and services;
• administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• assess the suitability of prospective job candidates;
• conduct vendor due diligence, as part of a sale or transfer of assets or other corporate transaction;
• comply with our legal and regulatory obligations, assist government and law enforcement agencies or regulators (both within and outside Australia); and
• resolve any disputes or complaints, and enforce our agreements and rights with third parties.

If you do not provide us with your personal information, we may not be able to provide our platforms or services to you, communicate with you, respond to your enquiries or process your job application.

We may, with your consent and unless you tell us not to, use your personal information to:

• send you direct marketing communications and information relating to products and services that we believe may interest you; and
• tell you about new products or services, or special offers, that we believe may be of interest to you.

These products and services may be offered by us or carefully selected business partners.

Such communications may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act.

You may withdraw your consent to receive direct marketing communications from us at any time by clicking on the opt-out link in marketing communications or by contacting us using the contact details set out below.

We may disclose personal information for the purposes described in this Policy to:

• third party suppliers and service providers (including providers for the operations of our websites, platforms or services and/or our business);
• our professional advisers such as our lawyers, accountants and auditors;
• payment systems operators;
• our existing or potential agents, or partners;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law (both within and outside Australia).

To support the delivery, maintenance, and continuous improvement of our platforms and services, and to manage and operate our business, we may transfer or disclose personal information to our related bodies corporate and to trusted third parties, who may use the information for the purposes described above. We may also disclose your personal information if:

• we are required or authorised by applicable laws (both within and outside Australia) to do so;
• you would reasonably expect us to disclose the information for the relevant purpose;
• you have requested us to or expressly consented to the disclosure, or we may reasonably infer the consent from the circumstances; or
• we are otherwise permitted to disclose the information under an exception under applicable laws or regulations (both within and outside Australia).

We operate across multiple jurisdictions, with teams and entities in Australia and internationally. As such, some of the entities listed above that we engage with may be located overseas. We may be required to transfer or disclose your personal information to such entities in our engagements with them for the purposes described above.

The countries to which your personal information may be disclosed include:

• North America: United States, Canada.
• Europe: United Kingdom, European Economic Area, Ireland, Switzerland, Germany, France, Netherlands, Portugal, Sweden.
• Asia-Pacific: Australia, Israel, Singapore, Japan, India, South Korea, Malaysia.
• Middle East: United Arab Emirates.
• Central America: Mexico.

When disclosing your personal information to an overseas recipient, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs. We also rely on the use of approved data transfer mechanisms (such as standard contractual clauses) where appropriate to provide adequate safeguards for your personal information.

We may hold your personal information in either electronic or hard copy form. Most of the personal information we collect is stored as digital records on servers hosted by our third party service providers which are located globally.

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel, organisational and technical measures to protect your personal information.

Despite our best attempts to secure and protect your personal information, we cannot guarantee the security of your personal information. If you are concerned that any of your personal information may have been compromised, please let us know immediately.

We retain your personal information for as long as it is needed for any of the purposes we collected it for, or for purposes related to our business operations, or to comply with our legal and regulatory obligations (both within and outside Australia). We take reasonable steps and use secure methods to destroy or de-identify personal information that we no longer need for any relevant purpose in accordance with our internal disposal policies, and our legal and regulatory obligations (both within and outside Australia).

Our website or platforms may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Policy, so we encourage individuals to read them before using those websites.

You have the right to access or correct the personal information that we hold about you. You may make a request at any time by contacting us using the contact details set out below. We will need to verify your identity before we action any such request.

Subject to any applicable exceptions, we will work with you to provide access to the requested personal information in a mutually acceptable way. We do not charge for access requests, but we may require you to meet our reasonable costs in providing you with any access (such as photocopying costs or costs for time spent on collating large amounts of information).

Where your request relates to the correcting your personal information, we will take reasonable steps to ensure that it is corrected.

In some cases, we may not be able to provide you with access to all of your personal information. In such circumstances, we will explain why in writing.

If you believe that we have handled your personal information in breach of our legal or regulatory obligations or in a manner inconsistent with this Policy, and wish to make a complaint, please contact us using the details set out below. Please submit your complaint in writing and include your name, email address and/or telephone number, and a clear description of your complaint.

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. In our response, we will explain the further steps we will take and request any further information from you if required. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about further steps you can take.

For further information about this Policy or our privacy practices, or to access or correct your personal information, or make a complaint, please contact us via:

legal@easygo.io

We may need to update this Policy from time to time to reflect changes to our business and practices, or to meet our legal and regulatory obligations. Any changes to this Policy will be published on our website. We encourage you to check our website periodically to ensure that you are aware of our current Policy.

You can access our current Policy on any of our websites or request a copy by contacting us using the details above.

This Policy was last updated: May 2026